Refundable Box Deposit

We charge a refundable $5 deposit for each box you order.

HOW DO I GET MY REFUND?

Rinse and bring your box to the farm, and we will refund your $5 to your original form of payment. Or, schedule a pickup at our next pickup date by emailing concierge@farm.one. 

We are also happy to pick up your container the next time we deliver to you. 

WHY REUSABLES?

We use sturdy plastic containers to be re-used hundreds or thousands of times, in order to eliminate single use plastic waste.

We do this because in the US, most consumer plastic is not recycled. Even packaging that is recycled once is unlikely to be recycled again. That means that most packaging ends up in landfill or in our oceans.

Some brands choose to use ‘compostable’ containers, such as those made with PLA.

The problem with these materials is that they require an industrial compostable facility to break down, and they cause problems and confusion in regular recycling waste streams. 

When the end comes, our containers are made of the right materials - higher-value plastics such as PP, HDPE and others that have a much higher rate of recycling. Because we deal with thousands of containers, we are able to ensure that every last one gets recycled correctly at the end of life, by working with commercial recyclers that we know and trust.

HOW IT WORKS

1. We pack your order into our sanitized reusable containers at the farm. We count each container going out to each customer, partnering with Topanga.io, the reusable container app.

2. You receive your delivery, put your containers into your fridge, and enjoy the product when you like. If you hold on to your containers for more than 3 weeks, we may charge a refundable container deposit.

3. When you’re finished, you rinse the containers (or use the dishwasher). You place the dry containers back into the Farm.One bag. Before the next delivery, prepare your bag to be collected. If you live in a doorman building, ask your doorman to hold the bag ready for our delivery person.

4. Our Member Envoy makes your new delivery, receives your bag and counts the containers back in. We record how many containers you gave back - and we refund any container deposit based on your balance. We wash and sanitize the containers, ready to be re-packed.